FAQs

How long will it take my order to ship? Will my gift make it to my recipient on time?

Orders ship within two business days from our headquarters in Santa Barbara, California. We ship either USPS Priority or Fedex Ground. If you are concerned about your gift arriving in time, please let us know by email or in the order notes section at checkout. We will do our best to get it out same or next day, and if we don't think it will make it by your deadline, we can contact you to arrange expedited shipping.

I would like to send several gifts to different addresses. Is this possible?

We would be happy to work with you to send multiple gifts. If you are sending more than 5 gifts, you can email us your mailing addresses to streamline the ordering process. We can also work with you to curate a special box for your recipients. You may send us your own handwritten cards, invitations or marketing materials to include in the boxes. Get in touch to get started or learn more.

How do you select the products available in the shop?

We choose products that reflect the sort of world we want to inhabit, cultivate and cherish. We prefer natural products to synthetic ones and can't get enough of healthful food and delicious chocolate indulgences. We love beautiful design, but not when behind the aesthetic lies a toxic mass-produced good. Whenever possible, we select products that are organic and ethically produced by artisans here in the US or abroad. These are the kinds of items that we like to give and receive. 

Can you tell me more about your gift boxes?

We received dozens of wood box samples before we settled on a favorite. Our wood gift boxes are crafted by a small family owned business in Kelowna, British Colombia from European baltic birch. Each box is assembled with nails, not staples, and comes with a beautiful and sturdy lid.

Can I purchase just one individual item without a gift box? 

PHYLA specializes in remarkable gift boxes. We generally do not sell products individually. However, if you are really hoping to purchase just a single item, you may email us at hello@phylashop.com. In some cases we can make an exception.

Will my items fit in the gift box?

We have a nice assortment of different size boxes to accommodate any order. Our smallest wood gift box has internal dimensions of 9" x 7" x 4.5" H. If your order doesn't fill out the box, we will contact you to with an alternate presentation suggestion.

Can I choose a product bundle and then select additional individual items from the shop catalog?

Yes, absolutely. Your gift box can contain a bundle as well as individual products.

Do I have to choose a note card (e.g. a birthday card or a thank you card) from the store for my gift note?

If you don't select a special card from the shop, we will write your gift note on our house stationery. This is complimentary.

Where do you ship?

We ship to all 50 states. We are not currently able to ship internationally.

I would like to ship multiple boxes to the same address. Is this possible?

Yes, of course! The easiest way is to place a separate order for each box and contact us to let us know you would like them to be shipped together.  Once we process your order, we will refund you any excess shipping we collected by combining the orders.

What sustainable practices does PHYLA employ?

We use wood gift boxes because we believe these make wonderful keepsakes and are a gift in of themselves. We reuse packaging materials whenever possible. When we need to source additional packing materials, we choose sustainable, biodegradable and recycled options. 

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